We have put together this glossary for some common terms you may see within EZ Knock and our help center.

A | B | C | D | E | F | G | H | I | J | K | L | M | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

ACH: An electronic bank to bank payment. Also know as direct deposit. ACH transfers takes 2-3 days.

Available Balance (Wallet): The amount in your EZK Wallet that you can withdraw for ACH or Push to Debit.

B

Buyer: Buyers are those needing process served. They can be law firms, companies, or even process servers themselves. Buyers place orders to be served.

C

Candy Bowl: Method of inventory selection where Seller's can view orders they qualify or do not qualify for in and out of their areas.

Completed Order:

Compassionate Service Hold:

Coverage Qualification: Qualifications that are state and county specific. Each State will have a qualification and states who require additional qualifications by county will also be able to be added.

D

Diligence: In regards to process, completing all required attempts needed for an order.

E

Extenuating Circumstances:

F

G

H

Held Order:

Help Center: A online resource library of articles that help answer questions and provide support. Visit our Help Center here. It's available 24/7!

I

Intercom: Communication platform EZ Knock uses to connect with Buyers and Sellers.

Inventory Management:

J

K

L

M

Marketplace Order:

N

Non-Service:

O

Open House: A virtual meeting that occurs weekly with the Relationship Managers for Buyers and Sellers. New topics every week about EZ Knock and information we think you should know about!

Order:

P

Pending Qualification: A qualification that has not been approved or rejected.

Personal Service:

Posting:

Push to Debit: A wallet withdrawal option for Sellers. There is a fee for this option, and process takes about an hour.

Q

Qualifications: A attribute that is used to determine qualification for orders.

Qualified Orders: Orders which Sellers have met all qualifications required.

R

Relationship Manager: Relationship Managers are responsible for a group of Buyers and Sellers in a region. They assist with sign-up, and user support.

Return of Service: Also known as an Affidavit, or a Proof of Service. It is a document that advises when, where and how documents were served.

S

Seller: Commonly known as process servers. Sellers receive orders to serve process.

Seller Wallet: A Seller's Wallet is where Seller's can view their order's pay and cash out at any time once the order has met completion.

Standard Qualification: Qualifications that are not state or county specific. Examples; Car Insurance, Additional Languages Spoken, Profile Photo, etc. Some of these qualification will require documentation.

T

Trusted Seller Order:

U

Unqualified Orders: Orders in which Seller is missing one or more qualifications.

V

W

Wallet Balance: Total balance of your orders. This amount may not be the same as your Available Balance.

WhoKnocked: A website that provides the technology to connect consumers with the process servers trying to serve them in a secure and safe way. Learn more here.

X

Y

Z