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There may be a need for an entry to be edited due to a typo, or a time correction. Or even for an entry to be deleted because it was entered in on the wrong order. EZ Knock provides a way for Sellers to be self-sufficient with their attempts and correct errors themselves. Entries can be edited at any time.

Editing Entries | Deleting Entries

Locate the entry you wish to edit/delete

1. From your My Inventory, choose the order you wish to edit/delete an entry on.

2. On the Order Timeline, scroll down until you locate the entry you wish to edit/delete. Click the gear icon to choose your editing options.

   

Editing Entries

1. Click Edit Attempt (Note that this will be the only editing option even on delivery entries)

   

2. You will be prompted with a pop-up with the current entry information. All fields, with the exception of the address can be edited.

   

3. Once you have edited your entry, enter in notes in regards to why you are editing your entry so the Buyer can be aware of what changes were made. Click Save Changes once you are done editing.

   

4. After the editing of your entry you will notice the entry states when the entry was modified last.

   

5. Buyers are notified of the modification of attempts or entries via email only if the order is in the following statuses: Proof Approved, Closed and Pending Rating, Completed. Buyer will determine if another return is needed. Communication regarding a new return should take place in a direct message between Buyer and Seller. Outside of these statuses, the Buyer will still be able to see a history of modifications.

Deleting Entries

1. Click the Delete option.

   

2. You will see the order information, and a field to enter in the reason for why you are deleting your entry. Click Confirm & Delete to complete the action.

   

3. You will notice your entry is no longer in the order timeline. Buyer will be advised of the deletion of the entry and reason.