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Once you have delivered the documents, non-service submission has been approved, a return will be needed. Learn more about what types of returns/affidavits may be required for jobs here.

Need to get to a section quickly? Jump to a section by clicking the section links below:

EZK Delivery Letter | Buyer Provided Return | Awaiting Buyer Provided Return | Seller's Return | Uploading Returns | After Uploading

1. Log into your Seller account at https://ezknockmarketplace.com/

Go to your My Inventory and choose the For Proof Upload. Any orders awaiting proof upload from a Seller will be under this tab. Click the order you wish to complete a return for.

EZK Delivery Letter (Non Service and Successful Service) when having a valid E-Signature

1. On the right side of the Order Timeline page is the action needed on the order.

For orders requiring an EZ Knock Delivery Letter you will see the below action item if you have a Valid E-Signature.

2. Before confirming the return, you will need to review the return. Scroll down the page to the Documents to Deliver section. Then click the download or view and print icon for the Signed Return (Preview) to access the return.

3. Once you have reviewed the return for accuracy, scroll back up on the Order Timeline page and click the Confirm & Submit Return to Buyer.

4. What happens after submit my return? Jump to the What's Next Section here.

EZK Delivery Letter (Non Service and Successful Service) with no valid E-Signature

1. On the right side of the Order Timeline page is the action needed on the order.

For orders requiring an EZ Knock Delivery Letter you will see the below action item if you DO NOT have a Valid E-Signature.

2. You can click on the highlighted "unsigned return here" link or you can scroll down the order timeline page to Documents to Deliver.

3. Click the download or view and print icon for the Unsigned Return to access the return.

Proceed to section Upload Returns on how to upload your return after completing.

Buyer Provided Return

Buyer has chosen their own return to be completed.

1. On the right side of the Order Timeline page is the action needed on the order.

For orders requiring the Buyer's return you will see the below action item.

2. You can click on the highlighted "unsigned return here" link or you can scroll down the order timeline page to Documents to Deliver.

1. Click the download or view and print icon for the Unsigned Return to access the return.

   

Proceed to section Upload Returns on how to upload your return after completing.

Awaiting Buyer Provided Return

Buyer has chosen to upload their own return after delivery or diligence has been made.

1. If Buyer has not uploaded the return yet, you will see the following action item:

   

2. Once Buyer has uploaded the return you will see the below action item.

3. You can click on the highlighted "unsigned return here" link or you can scroll down the order timeline page to Documents to Deliver.

4. Click the download or view and print icon for the Unsigned Return to access the return.

Proceed to section Upload Returns on how to upload your return after complete.

Seller's Return

The Buyer has selected for the Seller to generate their own return. This requires a Seller to have the qualification Able to Produce Custom Returns/Affidavits.

1. You will see the following action item if order requires Seller's return.

   

Proceed to section Upload Returns on how to upload your return after complete.

Uploading Returns

When you have completed the return, you can go back to the action item at the top of the page and click "Upload Signed completed return"

-OR-

You can click the plus icon next to Documents to Deliver and select Signed Return to upload.

With either option, follow the instructions in the upload box and once finished with uploading click Finish & Close Window.

What's Next?

Once your return is uploaded you will see the order status has changed to Proof Review. The Buyer will need to approve the upload of your return.

• Buyer has three days to review the return for approval. If three days has passed without action from Buyer, return is automatically approved.

• If return is rejected Seller will need to reupload. If you have any questions regarding why your return was rejected, use the Direct Message option to inquire with the Buyer.

• Once return is approved the order status will change to Closed and Rating Pending. Pay for the order will move to your Available Balance in your Wallet and be available for withdraw.