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Before you start making attempts on the orders you have accepted, you will need to print the service documents. In some orders you may actually be receiving original documents or checks before you can start attempting. This article will guide you through printing, or acknowledging the receipt of originals or checks.

How to print service documents

1. Go to My Inventory and look under "New". Any recently accepted orders should be listed under this status. Click on the name of the recipient you need to print documents for.

   

On the order page scroll down, and on the right side of the order page you will see "Documents to deliver" . There is a list of what documents need to be delivered and below is the option to print each document. You can click the paper icon to download all documents at once.

3. Once you have downloaded and printed the documents. The order's status will change to "In Field". You can see this change in the order timeline as well as under your My Inventory.

You're all set to start attempting!

How to acknowledge receipt of originals or checks

1. Go to My Inventory and look under "New". Any recently accepted orders should be listed under this status. Click on the name of the recipient you need to acknowledge receipt for.

2. Whether it be checks or original documents, on the right side of the order's page is a Buyer Mailing notice to acknowledge receipt. Check the boxes of what you have received for the order. Then click "I have received the above selected"

3. Once you have acknowledged receipt of originals or checks the order's status will change to "Mailing Received". You can see this change in the order timeline. If original documents are not needed to be served, you will need to print the documents for the order to go into In Field status. If you acknowledged that originals were received, the order will go into In Field right after.

Now you are all set to start attempting!