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REQUESTING A COPY OF THE AFFIDAVIT OF SERVICE FROM THE COURT.

• THIS QUEUE WILL BE LOCATED IN OPEN JOBS BY QUEUE

• UNDER THE LOGISTICS TAB

In order to understand what is needed for the job, please read charges and events. The most recent notes entered in by follow up team will point you in the right direction. If the court requires a fee, it will be noted in the job.

If the note is requesting that a letter needs to be mailed to the court for the copy of a filed affidavit, use dynaform tab.

• If it requires a check to be requested, print the dynaform called AFFIDAVIT REQUEST WITH CHECK

• If it requires only a letter to be mailed, no fee is required, print the dynaform called AFFIDAVIT REQUEST WITHOUT CHECK

Print the form, and a label for the courts address in the case screen.

REQUESTING A CHECK FOR COPY FEES:

If you have to request a check to pay for copy fees, please use this as a guide. The charge for ALL Rausch jobs has to be AUTO PAY ADVANCED FEES COPY FEES.

For all other clients, please use AUTO PAY ADVANCED FEES NON STANDARD.

• Print check, dynaform, and address label from FAST.

• Notate the job in Charges and Events: “MAILED LETTER/CHECK TO COURT FOR ROS”.

• Assign job to Affidavit Court Follow Up. If the client/state is LA Rausch, please assign the job to SENT TO COURT.

Requesting a copy of the Order for Alternative Service from Court

In order to understand what is needed for the job, please read charges and events. The most recent notes entered in by follow up team will point you in the right direction. If the court requires a fee, it will be noted in the job. If the note is requesting that a letter needs to be mailed to the court for the copy of a Order for Alt Service, use dynaform tab.

• If it requires a check to be requested, print the dynaform called AFFIDAVIT REQUEST WITH CHECK.

• If it requires only a letter to be mailed, no fee is required, print the dynaform called AFFIDAVIT REQUEST WITHOUT CHECK.

• On the right side of the pdf, click EDIT PDF and you will be able to edit the letter. Take out the “Filed Affidavit of Service section and replace it with ORDER FOR ALT SERVICE. Then print the letter.

• Same rules apply here for check requesting. If it’s a RAUSCHjob, use Auto Pay Advanced Fees Copy Fees. If the client is not RAUSCH, use Auto Pay Advanced Fees Non Standard.

• Print Label from Case screen for the courts mailing address.

• Make a misc note: MAILED CHECK/LETTER TO COURT FOR COPY OF ORDER.

• Assign job back to Order Pending with Court.

• Mail the Copy Request with a brown BRM envelope to the court for Orders.

Requesting a correction on Citation (Reissue of Citation)

If the note is requesting that a letter needs to be mailed to the court for a correction to the citation, use dynaform tab.

• Search Dynaform called REISSUE REQUEST

• Click Edit PDF

• Delete notary section, and middle section and enter in “Citation needs to be corrected, please correct address, defendant name, Plaintiff name etc.

• Make misc note in charges and events, mailed letter to the court for corrections on the citation.

• If court is efile court in tx, make a MISC note that citation needs to be reissued due to error _________. And assign to Efile Ready Misc.

• Assign job to Sent to Court if you mail letter to the court.

• Please add BRM envelope so court can mail citation back to us for processing.

#instructions