EZ Messenger Staff - Need Constable - Outgoing Process
How to process the Need Constable - Outgoing work.
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SUMMARY
Mailing cases to the sheriff/constables are usually escalated jobs that could not be served by process servers. Dangerous areas, no responses from residences, animals blocking the area and/or just a client preference. Client team or vendor ops will assign jobs to NEED CONSTABLE and we will print/pull the docs, request a check/money order, print all necessary forms and mail this to law enforcement for service.
EXCEPTIONS
This has to be done via FAST not the web tool. Make sure the case is NOT TXOAG first, if a case is filed within Harris County TX and being served within Harris County or filed with Tarrant County TX and being served within Tarrant County TX, you can make a misc note in the job “PLEASE EFILE FOR CONSTABLE SERVICE” and assign the job to E File Ready – Sheriff Service Request. (No mailing is required for this job!)
HOW TO FIND THE TOOL
Launch the Holder Web Portal
Click Miscellaneous Tasks
Select Need Constable
There are 4 steps in the tool that you will be guided through to send a case to Law Enforcement Officers.
STEP 1 (Job Information)
Check Venue
Click the blue icon next to the active address, once the pop up appears you click Check Venue and you will see the County and Precinct.
PLEASE NOTE THAT THE ONLY STATE THAT HAS PRECINCTS IS TX. ALL OTHER STATES WILL GO DIRECTLY TO THE SHERIFF. TX HAS SHERIFFS AND CONSTABLES.
EXAMPLE IF THE JOB HAS A TX ADDRESS AND THE VENUE CHECKS SHOWS HARRIS COUNTY PRECINCT 4,YOU WILL ASSIGN THE JOB TO TX-HARRIS COUNTY CONSTABLE 4.
Assigning to Sheriff
START TYPING THE NAME OF THE SHERIFF/CONSTABLE IN THE SEARCH SERVER BOX AND SELECT THE CORRECT NAME/STATE THAT APPEARS.
CLICK ON THE BLUE ICON NEXT TO THE SEARCH SERVER BOX TO VIEW THE SHERIFF/CONSTABLE PROFILE. YOU CAN VIEW THE SHERIFF PRICING IN THE NOTE SECTION, AND MILEAGE FEES.
PRINT MAILING LABEL FROM THE PROFILE. CLICK THE ICON NEXT TO THE MAILING ADDRESS. CONTINUE TO CLICK THRU THE PROMPTS UNTIL ADDRESS LABEL PRINTS.
PRINT THE SERVICE PACK BY CLICKING SCAN DOCUMENTS TAB.
PRINT CITATION SCAN BY CLICKING SCAN DOCUMENTS TAB (IF NEEDED).
PRINT SHERIFF LETTER FROM DYNAFORMS TAB.
PRINT FWD CERT PACK PAGE 3-4 IF NEEDED.
STEP 2 (Charges and Events)
Please review notes in case of any preferences or address changes need to be made aware.
STEP 3 (Commissions)
Next to New Commission – please click YES. The amount box will appear, and you can type in the amount found in sheriff profile for service/ mileage fees.
STEP 4 (Finish)
Please review your entries by clicking each of the Step Buttons and once you have confirmed click FINISH to finalize the job.
Click Finish once you have reviewed the job and printed the documents.
The pop up will appear and you click OK to exit the job.
The job will assign to the LEO you selected, the charge will be submitted and a miscellaneous note will show up in the job that states, Docs/check mailed to LEOs office.
Print all necessary documents: service pack, workorder, sheriff letter, return, check etc.
If the job requires a money order, the check will print and the Pay to the Order of will state EZ Messenger, place job in OUTGOING MONEY ORDER CUBBY to be delivered and transferred over to a MO at Arvest Bank by management/runners.
If the job requires a check you can print/scan the check and attach to the documents for service and place in the envelope addressed to the LEO office. Place postage on the envelope and place in the mail bin to be delivered to USPS.
MAKE SURE ALL JOBS BEING MAILED TO THE SHERIFF OFFICES HAVE A BUSINESS REPLY MAIL ENVELOPE INCLUDED SO THEY CAN MAIL THE RETURNS OF SERVICE TO US ONCE SERVICE IS COMPLETED.
#instructions