EZ Messenger Staff - LEO Follow-Up Lead

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Title: Law Enforcement Follow-Up Lead

Draft Date: 4-7-20

Modified Date: 4-7-20

Reports To: Resolution Manager

Department: Fulfillment

Compensation Range: $14 - $18/hr

Travel: None

Other: This is a full-time position

Purpose: Our Law Enforcement Follow Up Team’s primary focus is to obtain needed documents from Law Enforcement and documents filed with court by Law Enforcement, for the purpose of completing service of those documents or providing closure to the file upon receipt. The Law Enforcement Follow Up Lead will provide support to the Resolution Manager by assisting staff in daily/weekly task assignments along with maintaining any priority functions given by their manager.

Key Skills and Experience: Deeply mission-driven and willing to go beyond a phone call to the court. A Problem Solver - Breaking down highly complex problems into their easily explainable parts. Detail-Oriented - Exceptional organizational and communication skills; you enjoy diving into processes. Scrappy - Hustler who will work to achieve the highest level of accuracy in reporting what is needed from EZM to the courts. This will result in added confidence from our clients, that we only want to deliver the best finished product.

Job Duties Details:

• Resolve issues and provide support to all Follow Up Specialists.

• Run root cause analyses to understand core problems within the department and on a singular job level.

• Model the impact of a solution. Analyze large data sets.

• Communicate recommendations, while focusing on getting to the right answer for our clients.

• Collaborate with other departments to implement solutions.

• Build and maintain relationships throughout the Law Enforcement Offices. Become the subject matter expert for all high level “exception LEO”.

• Assist Resolution Manager in the creation, testing and implementation of tools to enhance the overall product provided by the Resolution Recovery Team.

Qualifications:

• Experience in a call center environment

• Action oriented

• High attention to detail

• Proficient in Excel

• Intercom

• Excellent written and verbal communication

• Collaborative work style

• Enthusiastic, upbeat, and positive

• Flexible: able to work in a fast-paced environment with changing priorities

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