EZ Messenger Staff - Who's Who in Resolution Team

Apr 08, 2021 May 24, 2023 51 views

Who to contact on the Resolution Team for following up on all documents filed with the court and jobs assigned out to Law Enforcement.

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Do you need some help getting items from a court? Need status on that LEO service/ affidavit? The Resolution Team can help you out! Who you gonna call??? Check the listings below!

Naureen Lalji – TX/MS/PA Lead

Run weekly reports
Process Escalation Queue
Logistics Queue Monitoring
BOA DJ’s Follow Up
Monitor Courts email
Monitor IC Faxes
Monitor Logistics IC
*MS Follow Up – this will eventually move over to Phil Team to follow up on.

Timmy Villanueva – Phil Team Lead

Monitor Phil Team members time and attendance
Logistics TX Intercom
Queue processing
Assist where needed

Jeff Abad – Process all queues for TX Follow Up

Arnnie Jarabe – Process OK/AR follow up; Cert Mail Pending; Harris JP

Emmelou Rigor– Process all queues for Tx Follow Up; Harris County

Kim Oriola– Process all queues for Tx Follow Up; BOA

Mark Pintor– Process all queues for Tx Follow Up; Infeasibility

April Smith – LA/NC Lead

Process all things for LA and NC
Aggregate NC data for procedure spreadsheet

NA – LEO Lead

Due Date Reports
Master Report from Robert to monitor tool processing
Monitoring tool usage/Updating tool to better assist team
Assist in Stateside processing
Monitor LEO Intercom