EZ Messenger Staff - Resolution Specialist
Job description for the Resolution Specialist position.
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Title: Resolution Specialist
Draft Date: 2/10/2021
Modified Date: 2/10/2021
Reports To: Resolution Manager
Department: Fulfillment
Compensation Range: $12hr - $15hr
Travel: None
Other: This is a full-time position
Purpose: Our Resolution Recovery Team’s primary focus is to obtain needed documents filed with court, for the purpose of completing service of those documents or providing closure to the file upon receipt. The Resolution Clerk will provide processing of daily/weekly tasks assigned to them along with maintaining any priority functions given by their lead/manager.
Key Skills and Experience:
Resolve issues by contacting courts via all necessary means.
Obtain needed documentation from courts to ensure we can perfect service and properly close out jobs.
Communicate recommendations, while focusing on getting to the right answer to resolve court issues.
Build and maintain relationships throughout the court systems. Become the subject matter expert for all high level “exception courts”.
Job Duties Details:
Impact-Driven - Deeply mission-driven and willing to go beyond a phone call to the court.
A Problem Solver - Breaking down highly complex problems into their easily explainable parts.
Detail-Oriented - Exceptional organizational and communication skills; you enjoy diving into processes.
Scrappy - Hustler who will work to achieve the highest level of accuracy in reporting what is needed from EZM to the courts. This will result in added confidence from our clients, that we only want to deliver the best finished product.
Qualifications:
Experience in a call center environment
Action oriented
High attention to detail
Proficient in Excel
Proven ability to understand complex systems (multiple court websites)
Excellent written and verbal communication
Collaborative work style
Enthusiastic, upbeat, and positive
Flexible: able to work in a fast-paced environment with changing priorities
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