EZ Messenger Staff - LEO Resolution Specialist

Feb 03, 2021 May 24, 2023 46 views

Job description for the LEO Resolution Specialist position.

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Title: LEO Resolution Specialist

Draft Date: 2/10/2021

Modified Date: 2/10/2021

Reports To: Resolution Manager

Department: Fulfillment

Compensation Range: $12hr - $15hr

Travel: None

Other: This is a full-time position

Purpose: Our Resolution Recovery Team: LEO Follow Up team’s primary focus is to obtain needed documents from law enforcement, for the purpose of completing service of those documents or providing closure to the file upon receipt. The Resolution Specialist: LEO Follow Up Specialist will provide processing of daily/weekly tasks assigned to them along with maintaining any priority functions given by their lead/manager.

Key Skills and Experience:

  • Resolve service issues by contacting law enforcement via all necessary means.

  • Obtain needed documentation from law enforcement to ensure proper service.

  • Communicate recommendations, while focusing on getting to the right answer to resolve service issues.

  • Build and maintain relationships with law enforcement personnel.

Job Duties Details:

  • Impact-Driven - Deeply mission-driven and willing to go beyond a phone call to the LEO.

  • A Problem Solver - Breaking down highly complex problems into their easily explainable parts.

  • Detail-Oriented - Exceptional organizational and communication skills; you enjoy diving into processes.

  • Scrappy - Hustler who will work to achieve the highest level of accuracy in reporting what is needed from EZM to the courts. This will result in added confidence from our clients, that we only want to deliver the best finished product.

Qualifications:

  • Experience in a call center environment

  • Action oriented

  • High attention to detail

  • Proficient in Excel

  • Proven ability to understand complex systems (multiple court websites)

  • Excellent written and verbal communication

  • Collaborative work style

  • Enthusiastic, upbeat, and positive

  • Flexible: able to work in a fast-paced environment with changing priorities

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