EZ Messenger Staff - Digital Processing Lead (Philippines)
Job description for the Digital Processing Lead position in the Philippines office.
Rate our help center and provide feedback HERE and don't forget to rate this article using one of the REACTIONS at the bottom of your screen.
Title: Digital Processing Lead
Draft Date: 2/10/2021
Modified Date: 2/10/2021
Reports To: Digital Processing Manager – Phil Team
Department: Fulfillment
Compensation Range: $14hr - $17hr
Travel: None
Other: This is a full-time position
Purpose: Our Digital Processing Phil Team’s primary focus is to prepare digitally uploaded documents for court and assignment into the field for completion of service of those documents, along with data entry into our internal systems. All debt collection clients who allow for offshore processing will be completed by this team.
The Digital Processing Lead will provide support to the Digital Processing Manager by assisting staff in daily/weekly task assignments along with maintaining any priority functions given by their manager and keeping all queues within ISLA.
Key Skills and Experience:
Provide support to all processing clerks and/or others assisting our department.
Report numbers/dates in all digital processing tasks daily to show all jobs pending processing. Along with which team members are assigned to a given task.
Review documents received from client to confirm we have data and report those that we do not to the processing manager.
Answers team member questions, helps with team member problems, and oversees team members work for quality and quantity.
Communicates goals and deadlines to team members.
Develops strategies to promote team member adherence to client expectations and performance goals.
Assist Digital Processing Manager in the creation, testing and implementation of tools to enhance the overall product provided by the Digital Processing Team.
Job Duties Details:
Impact-Driven - Deeply mission-driven and willing to go beyond completion of tasks.
A Problem Solver - Breaking down highly complex problems into their easily explainable parts.
Detail-Oriented – Exceptional, organizational and communication skills; enjoy diving into different kinds of processes.
Scrappy - Hustler who will work to achieve the highest level of accuracy and expectations in processing. This will result in added confidence from our clients, that we only want to deliver the best finished product.
Qualifications:
Team leadership experience (strong relationship building with your team)
Action/Results oriented
High attention to detail
Proficient in Excel
Proven ability to understand complex systems
Excellent written and verbal communication skills
Collaborative work style
Enthusiastic, upbeat, and positive attitude
Flexible: able to work in a fast-paced environment with changing priorities
#jobdescription #fulfillment #logistics