EZ Messenger Staff - Processing Manager - OKC (paper)
Job description for the Processing Manager position in Oklahoma City, OK.
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Title: Processing Manager
Draft Date: 2/10/2021
Modified Date: 2/10/2021
Reports To: Director of Operations
Department: Fulfillment
Compensation Range: $35k-$45k
Travel: <20%
Other: This is a full-time position
Purpose: Our Processing Team’s primary focus is to prepare documents for court and assignment into the field for completion of service of those documents, along with data entry into our internal systems.
The Processing Manager for Oklahoma City will be responsible for leading, inspiring, coaching and developing a group of high performing individuals on the Processing Team. All escalated document review will be fully researched and addressed by the Processing Manager to ensure accuracy within the overall work product provided to the courts, vendors and clients.
Key Skills and Experience:
Manage employee work schedules including assignments, job rotation, training, vacations (paid time off), cover for absenteeism and overtime scheduling.
Coach, mentor and develop staff, including overseeing new employee recruitment, on boarding, and retention of high performing colleagues.
Empower employees to take responsibility for their jobs and goals through goal setting, feedback and performance development planning.
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
Ensure that all accurate and timely processing within the framework of ISLA’s are met.
Foster a spirit of teamwork and unity amongst colleagues.
Provide management reporting highlighting team performance and identification of process gaps.
Manage sensitive and escalated complaints ensuring Directors are briefed where appropriate.
Job Duties Details:
Provide backup coverage for other managers and department director when required
Review processes and make process improvement/system enhancement recommendations
Performs other duties and functions as required in support of the Director of Fulfillment
Qualifications:
Self starter that thrives in a collaborative team environment with proven propensity to learn new technologies quickly
Inspires others to achieve success
Dynamic, proactive and energetic leadership style
Proficient in Excel, Outlook, Word, Teams
Ability to perform basic mathematical calculations
Clear verbal and written communication skills
Enjoy new challenges in a rapidly growing environment
Must be well organized with keen attention to detail
Strong analytical and conflict resolution skills
Excellent time and people management skills, with the ability to prioritize and multi-task under pressure of deadlines
Demonstrate effective problem solving skills
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