EZ Messenger Staff - Logistics Manager
Job description for the Logistics Manager position.
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Title: Logistics Manager
Draft Date: 2/10/2021
Modified Date: 2/10/2021
Reports To: Director of Operations
Department: Fulfillment
Compensation Range: $35k-$45k
Travel: <20%
Other: This is a full-time position
Purpose: Our Logistics Team’s primary focus is to be the complete process involving planning, managing and controlling the flow of documents from the point of received in office to the point of the destination of the courts, law enforcement, process servers, clients and certified mailing for service.
The Logistics Manager will be responsible for leading, inspiring, coaching and developing a group of high performing individuals on the Logistics Team. All escalated interactions with exceptions received back from the court will be fully researched and addressed by the Logistics Manager to ensure accuracy for all clients' documents being received and submitted to the courts.
Key Skills and Experience:
Manage employee work schedules including assignments, job rotation, training, vacations (paid time off), cover for absenteeism and overtime scheduling.
Coach, mentor and develop staff, including overseeing new employee recruitment, on boarding, and retention of high performing colleagues.
Empower employees to take responsibility for their jobs and goals through goal setting, feedback and performance development planning.
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
Ensure that all accurate and timely processing within the framework of ISLA’s are met.
Foster a spirit of teamwork and unity amongst colleagues.
Provide management reporting highlighting team performance and identification of process gaps.
Manage sensitive and escalated complaints ensuring Directors are briefed where appropriate.
Prepare appropriate responses to complaints received directly from courts via documents returned due to errors.
Job Duties Details:
Provide backup coverage for other managers and department director when required
Review processes and make process improvement/system enhancement recommendations
Performs other duties and functions as required in support of the Director of Fulfillment
Qualifications:
Self-starter that thrives in a collaborative team environment with proven propensity to learn new technologies quickly
Meet cost, productivity, accuracy and timeliness targets
Route planning for local court pick-ups
Proficient in Excel, Outlook, Word, Teams
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Proficient in standard logistics software
Ability to perform basic mathematical calculations
Clear verbal and written communication skills
Responsible for maintaining company vehicles (routine maintenance, registrations, etc.)
Enjoy new challenges in a rapidly growing environment
Must be well organized with keen attention to detail
Strong analytical and conflict resolution skills
Excellent time and people management skills, with the ability to prioritize and multi-task under pressure of deadlines
Demonstrate effective problem solving skills
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