EZ Messenger Staff - EFile Specialist

Job description for the EFile Specialist position.

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Title: EFile Specialist

Draft Date: 2/10/2021

Modified Date: 2/10/2021

Reports To: EFile Manager

Department: Fulfillment

Compensation Range: $12hr - $14hr

Travel: None

Other: This is a full-time position

Purpose: Our EFile Team’s primary focus is to file documents in a digital format with courts that have authorized this method of filing throughout multiple states.

The EFile Specialist will assist with the facilitating filings and obtaining electronic documents from court. All EFile Specialists will be provided on the job training on any given tasks for daily processing.

Key Skills and Experience:

  • Capacity to communicate effectively

  • Strong understanding of instructions for different states and courts

  • Excellent understanding of court filings

  • Ability to work individually and as part of a team

  • Ability to focus on a singular task for long periods of time

  • Incredible accuracy of efiling documents with the courts

  • Ability to stay organized

  • Ability to fix issues before they cause undue delay or error in efiling

  • Attention to detail

Job Duties Details:

  • Specialized queue monitoring

  • Maintain court requirements to ensure successful filings.

  • Update Leads/Manager when escalated issues occur with any courts.

  • Looks for common errors and missing information that would otherwise prevent submissions from being accepted.

  • Provide a localized level of quality assurance with tools available.

Qualifications:

  • Knowledge of efiling systems

  • Dependable

  • Strong knowledge of MS Office

  • Competent keyboard skills.

  • Ability to concentrate for long periods of time.

  • Excellent in written and verbal communication

  • Lively, energetic and positive

  • Flexible in doing more than one task at the same time.

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