EZ Messenger Staff - EFile Manager
Job description for the EFile Manager position.
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Title: EFile Manager
Draft Date: 2-10-21
Modified Date: 2-10-21
Reports To: Director of Operations
Department: Fulfillment
Compensation Range: $35k-$45k
Travel: <20%
Other: This is a full-time position
Purpose: Our EFile Team’s primary focus is to file documents in a digital format with courts that have authorized this method of filing throughout multiple states. The EFile Manager will be responsible for leading, inspiring, coaching and developing a group of high performing individuals on the EFile Team. All escalated interactions with various efile platforms, logins or filings on a job level will be fully researched and addressed by the EFile Manager to ensure a continued amicable working relationship with the courts and EZM.
Key Skills and Experience:
Manage employee work schedules including assignments, job rotation, training, vacations (paid time off), cover for absenteeism and overtime scheduling.
Coach, mentor and develop staff, including overseeing new employee recruitment, on boarding, and retention of high performing colleagues.
Empower employees to take responsibility for their jobs and goals through goal setting, feedback and performance development planning.
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
Ensure that all accurate and timely processing within the framework of ISLA’s are met.
Foster a spirit of teamwork and unity amongst colleagues.
Provide management reporting highlighting team performance and identification of process gaps.
Manage sensitive and escalated complaints ensuring Directors are briefed where appropriate.
Job Duties Details:
Provide backup coverage for other managers and department director when required
Review processes and make process improvement/system enhancement recommendations
Performs other duties and functions as required in support of the Director of Fulfillment
Qualifications:
Self starter that thrives in a collaborative team environment with proven propensity to learn new technologies quickly
Inspires others to achieve success
Dynamic, proactive and energetic leadership style
Proficient in Excel, Outlook, Word, Teams
Ability to perform basic mathematical calculations
Working knowledge of all efile systems for states actively filing in, along with continued education of future states entered into
Perform quality checks on the efile systems and reports any concerns to the Director of Fulfillment
Communicates with the development team on areas for automation to be implemented
Clear verbal and written communication skills
Enjoy new challenges in a rapidly growing environment
Provides reconciliation reporting of credit cards used in the efile process to Accounting/Finance
Daily updates to Accounting/Finance of anticipated volumes for efiling
Must be well organized with keen attention to detail
Excellent time and people management skills, with the ability to prioritize and multi-task under pressure of deadlines
Demonstrate effective problem solving skills
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