WhoKnocked - Program Manager
WhoKnocked, Program Manager, Who manages WhoKnocked
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Ryan Graham is the WhoKnocked Program Manager
Title: EZ Locate Program Manager
Draft Date: 11-17-20
Modified Date: 1-20-21
Reports To: COO
Department: Technology and Development
Compensation Range: Consult HR
Travel: < 10%
Other: This is a part time position.
Industry Info on Program Management - https://www.pmi.org/learning/library/roles-responsibilities-skills-program-management-6799
Purpose: The primary purpose of the position is progress the WhoKnocked brand through consumer and process satisfaction and industry wide use.
Key Skills and Experience: Project management experience required, strong understanding of process serving and consumer interaction regarding process serving, experience with analytics and general business strategy.
Job Duties Details:
Prioritize WhoKnocked initiatives with Dev resources(internal and external)
Create, maintain and advance WhoKnocked design documentation
Provide help center ideas and content to User Excellence Manager
Work closely with EZ Knock User Excellence Manager to improve user experience
Provide regular updates to EZ Company Leadership on overall progress
Collaborate with EZ Company Director of Compliance on risk mitigation and legal concerns
Key Goals:
Advance the Consumer Facing Brand
Mitigate Risk
Improve Process Server to Consumer Interaction
Reduce contested serves
Reduce attempts by Process Servers
Have 50+ % of EZM vendors using WhoKnocked by Q1 2021
Engage consumers with a follow up survey by end of January 2021
Prepare Best Practices Content for Users(for Process Servers) by end of February 2021
Provide weekly reporting to management to include Hangers Ordered, Top Users, Website Traffic, Conversations and Conversions(serves and non serves)
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