EZ Messenger Vendors- Mobile App Troubleshooting

Nov 25, 2020 May 24, 2023 104 views

special characters, additional characters, extra characters, camera not working, app froze, app not working

Sometimes you may need a little troubleshooting! Please see below for common mobile app troubleshooting solutions.

My app is freezing up/not working

Have you logged out of your app and restarted your phone?

  1. If you haven't, log out of your app and log back in. If you have, move to step 2. Logging out and back in on the app clears all the cached (stored) information and sometimes phones need a reset (much like a computer)! **Please check your attempt queue before you log out of your app, as once you log out all attempt/serve recordings are erased, including any failed recordings.

  2. Check for any system updates for your phone. You can usually find your updates in Settings.

  3. If you are still having issues you can uninstall and reinstall the app.

  4. If you continue to have issues after taking these steps please take screenshots of your issue if possible and contact us.

My camera is not working or I get a spinning icon when trying to take a photo

Please make sure your Camera and GPS Location permissions are On first. You can go to your settings on your phone to make sure.

  1. If you haven't already, log out of your app and log back in. If you have, move to step 2. Logging out and back in on the app clears all the cached (stored) information. You can also restart your phone. **Please check your attempt queue before you log out of your app, as once you log out all attempt/serve recordings are erased, including any failed recordings.

  2. Check for any system updates for your phone. You can usually find your updates in Settings.

  3. If you are still having issues after the previous steps you can uninstall and reinstall the app.

  4. Still finding you’re having issues? If you have an Android, uninstall the app and use this link to download a special version for camera issues: https://www.dropbox.com/s/unt0b1uondrt9ln/app-release-old-cam.apk?dl=1. If you are an iOS user (Apple products) please contact us.

  5. Please let us know if you still have issues after following the steps above and take screenshots if possible.

I am seeing special characters on my attempt notes, how do I fix that for future entries?

iOS users: Go to Settings --> General--> Keyboard--> uncheck Smart Punctuation

Android users: Contact us and we will review.

How to contact Support