**As of November 19th I changed this to a DRAFT it is no longer accurate for the primary WhoKnocked use case

You've left a WhoKnocked card, and you may have received a notice that you have a WhoKnocked Conversation, now what?

**Note this is only an option when consumer elects to chat in versus the text/call option**

What the email will look like

When a consumer chooses to chat in to start communicating you should receive an email similar to the below.

RED ARROW: This is the subject line or title of the email

YELLOW ARROW: This is the name the consumer entered in when chatting

GREEN ARROW: Your name

BLUE ARROW: This is the Reference number (Job number) consumer provided, if they provided one.

The DARK BLUE marked section is the message already sent from the WhoKnocked Admin to the consumer.

How do I respond?

If you look at the red underlined portion of the the first sentence you'll see it says "Replying to this email will notify them". Click the respond icon on your email to respond to consumer.

Any responses from the consumer will come via email.

**If you have the ability to bookmark or flag the email as important it is recommended you do, that way you can easily find the email in your inbox!

I can't locate the WhoKnocked email

It may be in your Junk or Spam inboxes--check there!

You can also search your inbox for a keyword in the email, like the reference number or consumer name.