EZ Messenger Vendors-Entering Attempts
How to enter attempts on the web portal for Out-of-Network Vendors
All In-Network vendors are required to enter attempts via the EZM Mobile App. The ability to enter attempts/serves on the EZM Portal is limited to Out-of Network vendors.
Log onto the EZ Messenger web portal and click Account. Not sure how to log in? Click here for instructions.
Go to "View Inventory" on the left side of the web portal.
3. Locate the job you wish to enter in an attempt/serve information for. And click the purple pencil icon to the far right.
You should be redirected to a page that looks similar to the below
4. Select the address you attempted. If entering a serve and a new address was given and served at, click "Add New Address". Once address is selected click "Next" (Note: please ensure service at a new address is allowed. Check your Field Sheet or check with your VRM.)
5. Next step is to upload a photo. Although this is not required, a photo of the address on your attempt is beneficial. Click "Next" if you do not have a photo to upload.
6. You will choose the outcome next. Click on the highlighted texts here to ensure you are choosing the right outcome: Served, Attempt, Bad Address, Problem
7. For the "Served" option, you will need to select the Manner, and enter completion date, time and choose the subserver. Once the manner is selected additional fields may appear that need to be filled out. Fields marked with * are required. Time is in 24-Hour time, or Military time.
8. For the Attempt, Bad Address, and Problem options you will need to enter in the date, time and attempt note. Once your information is entered click the "Next" button. **Please be advise if submitting as a Problem or Bad Address, the job will automatically be removed from your inventory once attempt is submitted.
9. To complete, you will review your information you have inputted. If you need to correct, use the "Prev" button on the lower right side of the page. If all information is correct, click the "Finish" button.
10. Final log will pop up, click "OK" to exit.
