EZ Messenger Vendors- Should I submit as a Problem?

Problem

 All required attempts to deliver legal documents per the attempt criteria have been made, but you are unable to make contact or confirm from any source, that the person being served (defendant/servee) lives at the property. There is no confirmation from neighbors, or any other required diligence source such as; license plate numbers, or Central Appraisal District (CAD) records to verify that the defendant/servee is at the address. This may result in something prohibiting your access or never receiving an answer at the residence. You will identify this as a PROBLEM.  

In addition, your last effort to serve may be identified as a Problem, but your  documentation must state that you can do nothing else to complete the job, and a thorough explanation of why you do not see any options to continue your efforts. Providing details in the documentation of the attempts made, and what your efforts were to complete the job is critical when submitting a problem. Some common situations you may run into are listed below for reference.  
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Example One: You have met all attempt requirements. You have given details that there is no leasing office on property to verify servee/defendants residence. Two neighbors, whose physical descriptions were recorded on the attempt, advised you that the apt is occupied by a young woman who moved in about 2 months ago. They don't know her name. They say she is rarely home. You advised that you left door hangers with your phone number, but never received a call – This is considered a problem since valid attempts were made, and detail was recorded concerning the attempt. 

Example Two: You attempted service at address and received a response. The defendant is refusing service. After review of client rules and special instructions you note that you are not able to perform any other method of service (i.e. drop service). You note the description information of defendant and that they are refusing service and submit the job as a Problem.  

No Trespassing Sign Example: You come across a no trespassing notice and cannot access the property.This is considered a problem. You should not put yourself in any dangerous situations but obtain as much information concerning the whereabouts of the servee/defendant, even if unable to physically knock on the door. Details in your attempts should include efforts to get the attention of the resident, explanation of anything preventing this, efforts to get neighbor statements to verify the address, explanation of anything preventing this or at a minimum provide the tax records for the address If confirmation of a bad address is determined by the vendor proper reporting would be to select bad address and not problem. Alternative Service may be allowed to be requested based on client/state rules and if required attempts and proof of residency is obtained and displayed in attempt notes.  

Address incomplete or cannot be located as written: There may be instances where an address is without an apartment number or suite number. You should be checking leasing offices and directories or other resources to obtain this information prior to submitting the job as a problem. If address cannot be located as written, you should be descriptive as possible in how you are not able to locate the address. If address is not coming up at all in your map software, you should contact Vendor Support or your VRM to review.  

****Jobs submitted as Problem are reviewed before commission is paid out. Please ensure you are submitting your jobs to the appropriate resolution.  

Once submitted as a problem, the job may be closed for Non-Service or you may be sent the job back with new information or information needed to proceed with the address given. 

If you think you should submit the job as a Bad Address instead but are not sure, check out this article here.
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