EZ Messenger Vendors - Vendor Performance Rating

Vendor Performance Rating

The VPR is a way to report across geographical areas the effort put forth by vendors and to acknowledge best in class performance.
​

Method – The VPR is an aggregate scoring method using quality and service level metrics. Service level metrics are identified and assigned a pass or fail where quality-based items are incorporated into a 5 Star value. The individual pass/fail scores and the 5 Star Quality evaluation are combined to plot performance on an Under Performing, Good, Better, Best scale where Best represents top performers and Under Performing represents process service vendors who may need more support or information. 

Service Level Metrics 

•  Time To First Attempt 

• Inventory Penetration 

• Inventory Turnover 

• Affidavit Turnaround

• Mobile App Usage 

• Reporting Time

5 Star Quality 

• Incidents

• Inventory Rejection

• Diligence

• Triage

Best – to achieve Best rating a vendor must have 3.5 or more on the 5 Star Quality rating AND must pass 5 of the 6 Service Level Metrics. 

Better – vendor must have 3.0 or more on the 5 Star Quality rating AND must pass 4 of the 6 Service Level Metrics

Good – vendor must have 2.5 or more on the 5 Star Quality rating AND must pass 3 of the 6 Service Level Metrics

The VPR score is calculated daily for reporting purposes(looking back 14 days) but only logged to the vendor’s profile on Sundays. 

Can I move the needle on my VPR in 14 days? Find out how you can improve your VPR by clicking the blue button below