EZ Messenger Vendors - Improving VPR

I want to improve my Vendor Performance Rating...but how?

How to raise my VPR

Affidavits should be received within 2 days of service from jobs originating from an eFile court. All other affidavits should be received within 5 days of service for 95% of the time. Hint Vendors working in states where there is predominant e-filing activity will want to make full usage of EZM E-signing on the Vendor Portal. In other instances, utilizing Update Affidavit Status, will assist in vendors meeting this.

Making first attempts within 5 days in Urban Areas and within 7 days in Non-urban areas. Vendors actively self-managing their inventory will play a critical role in maintaining this piece of the VPR. 

Attempting 30% or more of job assignments daily. Hint If you have 10 jobs assigned to you, you should be attempting at least 3 of those jobs every day. EZM’s Cluster Assignment Process should keep this within reach for the Vendor. 

Insure job assignments are not left unresolved for longer than 21 days from the date of initial assignment. Hint Proactive use of EZM’s Exceptions tool from the Vendor Portal will play the biggest factor in keeping this in check. Remember, Jobs appearing in your Exceptions can be there for various reasons. Vendors getting in the habit of checking this on a routine basis will make this achievable. Vendors should be encouraged to reach out on jobs that appear in Exceptions if you have any questions or comments if after reviewing what is needed. 

Usage of the EZM Mobile Application for attempts and serves 95% of the time or higher. 

Reporting Attempts and Completions within 2 hours of the same (with proper mobile application usage this should be the easiest ISLA to maintain). Vendors should check their Attempt Queue to ensure all attempts have been submitted. 

Reviewing new jobs assigned and rejecting or accepting them within 2 days of assignment. To succeed at this ISLA EZM Vendors should be actively reviewing Open Jobs and accepting or rejecting the assignments. 

Incident Star – No Incident Reports opened within the preceding 14 days. Vendors earning this star do not have incidents reported within the past 14 days. Incidents can be reported by customer, servees, EZM Team Members, and potentially 3rd parties. Incidents encompass complaints on vendors regrading activity in the field. 

Rejection Star – Star reflecting job assignment rejections. This star is measured over the preceding 14-day time period. Vendors who accept their assignments earn this star. This star is earned by accepting job assignments. Vendors keeping realistic and clearly defined service areas. 

Diligence Star – Vendor’s meeting diligence as defined by EZM standards earn this star (Vendor attempt notes). Vendor’s meeting diligence over the preceding 14 days earn this star. EZM 

Triage Star – Vendors earning this star maintain job level standards such timely deposition of jobs before their due dates, timely return of alternative service affidavits. This is measured on the vendors inventory for the proceeding 14 days. 

Star Rating - The total of the scores of the four stars listed above.

VPR is calculated and released on Sunday.