EZ Messenger Vendors - Vendor Vacation
Take a break, vacation or leave of absence from serving process
Taking some time off? Here is the proper way to give notice.
You may need to take time off due to a vacation, or other obligations for a certain period of time. There are two ways you can go about putting your account on hold/leave status.
Putting yourself on hold via Vacation Rejection
If you have newly assigned jobs that have been unaccepted and you are taking leave, reject the jobs due to Vacation. (Click here to see how to reject a job)
This will automatically put your account on hold and remove those jobs from your acceptance queue.
Notify Vendor Support via chat or email of the dates you will be gone.
Notify Vendor Support when you return so we can remove the hold from your account
Automation will proceed on open jobs not removed from your inventory while on leave.
If the above option is not available to you, you can notify your relationship manager directly of your leave via chat or email.
If your leave is longer than 5 days your open inventory will be reviewed and reassigned to a new vendor. Due dates within 10 days will be also be removed and reassigned. Jobs will be reassigned via cluster assignments if applicable and cannot be transferred over to another vendor of your choosing. The commission for the job will also transfer over to the new vendor. Jobs will not be returned to you after you come back from leave.
Vendors can choose to put their account on hold prior to their actual start of leave to finish any open inventory they currently have. You can let Vendor Support know if you would like to put on hold a couple of days prior to your leave or the day of.
Vendors are required to return all affidavits prior to going on leave. Untimely return of affidavits may result in commission payments being delayed.
If you have any questions, please reach out to your relationship manager.