Help Articles Browse our comprehensive knowledge base
Knowledge Base (400 published articles • 41,777 total views)
Search Articles
Filter by Category
Sort By
Affidavits (12 articles)
EZ Messenger Vendors - Mailing Affidavits
Affidavits
93 views
Mailing Affidavits, Mailing Originals, EZ Messenger Address
Updated: 08/12/2025
EZ Messenger Vendors- Is my Affidavit ready to sign?
Affidavits
130 views
Tips on what to check for before printing or submitting an affidavit
Updated: 05/24/2023
EZ Messenger Vendors - How to print Affidavits
Affidavits
174 views
Printing affidavits or returns of service
Updated: 05/24/2023
EZ Messenger Vendors - Affidavit Status
Affidavits
131 views
How to update Affidavit or Return of Service status
Updated: 05/24/2023
EZ Messenger Vendors - Affidavit Expectations
Affidavits
118 views
Expectations on timing for returns of service, affidavits, diligence documents
Updated: 04/18/2024
EZ Messenger Vendors - Send Affidavits
Affidavits
153 views
How to use the Bulk Affidavit Upload tool
Updated: 05/24/2023
EZ Knock Sellers - E Signing Returns (Affidavits)
Affidavits
61 views
e sign, e signing returns, submit return, sign return
Updated: 06/09/2025
Arizona (1 article)
EZ Messenger Vendors- Posting documents in Arizona
Arizona
52 views
Arizona, posting documents, AZ, signed order
Updated: 05/24/2023
Billing (3 articles)
EZ Messenger Clients - COVID19 Billing
Billing
174 views
Modifications to Billing and Hold procedures in response to COVID19
Updated: 05/24/2023
EZ Messenger Vendors - Invoice Jobs
Billing
280 views
How to invoice jobs for prompt payment
Updated: 05/24/2023
EZ Messenger Vendors - Payments
Billing
1,349 views
How to review prior payments and invoices
Updated: 05/24/2023
COVID-19 (2 articles)
EZ Messenger Customers - COVID Whitelist
COVID-19
215 views
Whitelist, COVID-19, Coronavirus, inventory management
Updated: 05/24/2023
COVID19 Essential Business
COVID-19
57 views
Letter for Staff and Process Servers pertaining to COVID Essential Business, Coronavirus, COVID19, Shelter In Place Order, COVID-19
Updated: 08/12/2025
Client Resources (1 article)
EZ Messenger Customers - Client Relations Mission Statement
Client Resources
244 views
Keeping customer relationships in focus.
Updated: 05/24/2023
Compliance (5 articles)
EZ Messenger Customers - Compliance Chronicle September 2019
Compliance
243 views
Compliance updates from Amanda Schenck, Director of Compliance
Updated: 05/24/2023
EZ Messenger Customers - Compliance Chronicle July 2019
Compliance
248 views
Compliance updates from Amanda Schenck, Director of Compliance
Updated: 05/24/2023
EZ Messenger Customers - Compliance Chronicle Issue June 2019
Compliance
227 views
Compliance updates from Amanda Schenck, Director of Compliance
Updated: 05/24/2023
EZ Messenger Customers - Compliance Chronicle May 2019
Compliance
223 views
Compliance updates from Amanda Schenck, Director of Compliance
Updated: 05/24/2023
EZ Messenger Customers - Compliance Chronicle April 2019
Compliance
232 views
Compliance updates from Amanda Schenck, Director of Compliance
Updated: 05/24/2023
Document Management (8 articles)
EZ Messenger Vendors - Review Service Documents
Document Management
244 views
check service pack, wrong documents, incomplete documents, service documents, documents for service, review documents
Updated: 05/24/2023
EZ Messenger Vendors- Endorsing Service Documents
Document Management
71 views
Endorse documents, FL, ME, VT, TX, WI papers, initial papers
Updated: 05/24/2023
EZ Messenger Vendors- File Management
Document Management
181 views
How to upload, view or download Commission Reports, Driver's License, Insurance, certification, etc.
Updated: 05/24/2023
EZ Messenger Vendors - Update EZ Knock Profile
Document Management
290 views
Help updating my EZ Knock Profile, fill in my EZK profile, EZ Knock profile picture
Updated: 05/24/2023
EZ Messenger Vendors - Upload Document
Document Management
205 views
How to Upload service documents or Single Affidavits on the EZM Portal
Updated: 05/24/2023
EZ Messenger Vendors - Convert PDF
Document Management
63 views
How to use the FAST Scanner App to convert photos to PDF
Updated: 05/24/2023
EZ Knock Buyers - Upload Documents after Order Entry
Document Management
65 views
upload additional documents, upload return after diligence, upload documents, documents, buyer
Updated: 06/09/2025
EZ Knock Sellers - Service Documents
Document Management
59 views
how to print service documents, documents, originals, start an order, checks
Updated: 06/09/2025
General (2 articles)
EZ Messenger Vendors- Update my Information
General
125 views
How to update your information on the web portal
Updated: 05/24/2023
Erin's List - Welcome
General
1,042 views
Welcome to Erin's List, Getting Started
Updated: 05/24/2023
IT & Systems (5 articles)
EZ Messenger Vendors - Out of Network Contract
IT & Systems
48 views
Out-of-Network Independent Contractor Service Agreement
Updated: 05/24/2023
EZ Messenger Vendors - Using Your App During A System Outage
IT & Systems
66 views
Making use of the EZ Messenger mobile app during a system or internet outage.
Updated: 05/24/2023
EZ Messenger Vendors - Mobile Device Support
IT & Systems
80 views
How do I interact with Vendor Support from a mobile device?
Updated: 05/24/2023
How do I clear cache/data on my mobile device?
IT & Systems
75 views
How do I clear cache/data on my mobile device?
Updated: 05/24/2023
EZ Knock Buyers - How much does it cost to use the Marketplace?
IT & Systems
52 views
ez knock fee, buyer fee, orders, retail orders, wholesale orders, marketplace
Updated: 06/09/2025
Legal & Court (1 article)
EZ Messenger Clients-In Network Court Update Links
Legal & Court
170 views
Find real time court status updates
Updated: 05/24/2023
Marketing (4 articles)
EZ Knock - Marketing Manager
Marketing
62 views
What is a Marketing Manager, Who is the Marketing Manager, Job Description.
Updated: 05/24/2023
EZ Knock - Marketing Support
Marketing
52 views
What is Marketing Support, Who is Marketing Support, Job Description.
Updated: 05/24/2023
CALSPRO Promotion
Marketing
60 views
Limited time promotion for California Association of Legal Support Professional members, CALSPRO benefit, CALSPRO value, CALSPRO job posting
Updated: 06/09/2025
TPSA Promotion
Marketing
57 views
Limited time promotion for Texas Process Server Association members, job sharing, TPSA benefit, TPSA value, TPSA job posting
Updated: 06/09/2025
Mobile Apps (3 articles)
EZ Messenger Vendors - Mobile App
Mobile Apps
1,109 views
How to access and use the Mobile App
Updated: 05/24/2023
EZ Knock Sellers - Download the EZ Knock Mobile App
Mobile Apps
70 views
how to download, Play Store, App Store, iOS, Android
Updated: 06/09/2025
EZ Knock Sellers - EZ Knock Marketplace Mobile App
Mobile Apps
61 views
EZ Knock app, mobile app, attempts, serve, enter attempt, enter serve, get work, order
Updated: 06/09/2025
NAPPS (1 article)
Erin's List - 36th Annual NAPPS Conference
NAPPS
185 views
Presentation at 36th Annual NAPPS Conference
Updated: 05/24/2023
Notifications (1 article)
EZ Knock Sellers - Notifications
Notifications
63 views
Choose the way you want to be notified about orders and other important information!
Updated: 06/09/2025
Operations (15 articles)
Grit, Grind, Grin - The Three Gs of Process Serving
Operations
50 views
What does it take for process serving to be possible?
Updated: 06/09/2025
Past, Present, Future - The Evolution of Process Service
Operations
49 views
How time has evolved the process serving and legal industries
Updated: 06/09/2025
Process Serving and Gender
Operations
45 views
Does gender play a role in the success of a process server?
Updated: 06/09/2025
Why EZ Knock works with Independent Process Servers
Operations
53 views
What if I have subservers? Can I sign them up?
Updated: 06/09/2025
Requirements to become a Process Server
Operations
89 views
state requirement, licensing, registration, certification, minimum age, serving, process server, education, become a process server
Updated: 06/09/2025
Payroll & HR (6 articles)
Paylocity - How to remove a PTO request
Payroll & HR
660 views
Do you need to remove a future or unapproved Time Off request from Paylocity? Help can be found below!
Updated: 05/24/2023
Paylocity - How to approve your timesheet
Payroll & HR
79 views
How to approve your timesheet each pay period.
Updated: 05/24/2023
Paylocity - Helpful videos & guides for Employees
Payroll & HR
54 views
Need some tips, guides, and walk-thrus on Paylocity? Check the listing below!
Updated: 05/24/2023
Paylocity - Helpful videos & guides for Supervisors
Payroll & HR
155 views
Need some tips, guides, and walk-thrus on Paylocity? Check the listing below!
Updated: 05/24/2023
Paylocity - How to submit time off (PTO) request in mobile app.
Payroll & HR
95 views
How to use Paylocity's mobile app to submit time off (PTO) requests.
Updated: 05/24/2023
Paylocity - How to submit time off (PTO) request in Self Service Portal (web).
Payroll & HR
92 views
How to use Paylocity's self service web portal to submit time off (PTO) requests.
Updated: 05/24/2023
Policies & Procedures (8 articles)
Rules of Civil Procedure by State
Policies & Procedures
925 views
service of process, process, civil rules of procedure
Updated: 05/24/2023
EZ Messenger Vendors - COVID-19 Health and Safety Policy
Policies & Procedures
53 views
EZ Messenger's COVID-19 policy to support the stop/ spread of the COVID-19 virus.
Updated: 05/24/2023
EZ Messenger Vendors - Compensation Policy
Policies & Procedures
314 views
Vendor pay, process server compensation
Updated: 05/24/2023
Rush Fee Policy
Policies & Procedures
83 views
rush fee, rush fee amount, what is a rush
Updated: 05/24/2023
EZ Messenger Vendors- Compassionate Service Policy
Policies & Procedures
176 views
Compassionate Service will define situations when EZ Messenger will not proceed with service for moral, ethical or other reasons.
Updated: 01/16/2024
EZ Knock UST - Background Check and Drug Test Procedure
Policies & Procedures
63 views
Process of initiating, sending, receiving and approving background and drug test qualifications
Updated: 06/09/2025
EZ Knock Marketplace Return and Cancellation Policy
Policies & Procedures
54 views
return policy, cancellation policy, return order pay, cancellation pay, sellers return, buyer cancellation, buyer removes order from seller
Updated: 06/09/2025
Rules of Civil Procedure by State
Policies & Procedures
87 views
service of process, process, civil rules of procedure
Updated: 06/09/2025
Reporting (3 articles)
EZ Messenger Clients - Performance Dashboard
Reporting
245 views
Need to see where you files are and how long they've been there?
Updated: 05/24/2023
EZ Messenger Vendors- Fair Credit Reporting Act (FCRA)
Reporting
58 views
Link to text and PDF version of the Fair Credit Reporting Act
Updated: 05/24/2023
Security (1 article)
Staff Resources (134 articles)
EZ Messenger Staff - Reporting
Staff Resources
53 views
Reporting, Data, Power BI, Business Intelligence
Updated: 05/24/2023
EZ Messenger Staff - Software Help
Staff Resources
47 views
Application Support, Software Help, Bug Reporting, It's Broken, Help Me, How do I get system help?, Please Help
Updated: 05/24/2023
EZ Messenger Staff - The EZ Story
Staff Resources
92 views
EZ Messenger Past, Where did EZ come from, EZ Messenger History
Updated: 05/24/2023
EZ Messenger Staff - Team and Locations
Staff Resources
50 views
Employee Makeup, Diversity, Staff Distribution, Who's on my Team, Where is my team? Where does EZ have offices?
Updated: 05/24/2023
EZ Messenger Staff - What Do We Do?
Staff Resources
59 views
What does EZ Messenger do, what is our business, what service do we offer, what product do we sell, how do we make money?
Updated: 05/24/2023
EZ Messenger Staff - Company Structure
Staff Resources
45 views
Organizational Structure, Divisions, Departments, Teams, Org Structure
Updated: 05/24/2023
EZ Messenger Staff - Who Are Our Clients?
Staff Resources
60 views
Clients Customers Buyers of EZ Messenger
Updated: 05/24/2023
EZ Messenger Staff - Process Vendor ACH
Staff Resources
70 views
How to process Vendor ACH, processing bank file, pay vendors
Updated: 05/24/2023
EZ Messenger Staff - FAST GUI Hotkeys
Staff Resources
50 views
Listing of various hotkeys used in the FAST GUI interface, keyboard shortcuts, and ways to navigate pages with fewer mouse clicks.
Updated: 05/24/2023
Support (9 articles)
EZ Knock - User Support Manager
Support
55 views
What is User Support Manager, Who is User Support Manager, Job Description.
Updated: 05/24/2023
EZ Messenger Vendors- Mobile App Troubleshooting
Support
104 views
special characters, additional characters, extra characters, camera not working, app froze, app not working
Updated: 05/24/2023
EZ Messenger Vendors - EZ Knock FAQ
Support
107 views
Some frequently asked questions about EZ Knock LITE Version 1.0
Updated: 05/24/2023
EZ Knock Sellers - Printing Troubleshooting
Support
52 views
issues printing, printing service documents, can't print, blank document
Updated: 06/09/2025
EZM Pay Through EZ Knock FAQ
Support
62 views
Pay for EZM jobs, commission for EZM jobs, EZM FAQ
Updated: 06/09/2025
Log In Troubleshooting
Support
57 views
cant log in , error logging in, forgot password, not able to log in
Updated: 06/09/2025
Contact the EZ Knock Marketplace
Support
57 views
how to contact ez knock marketplace, contact, chat, buyers, sellers
Updated: 06/09/2025
EZ Knock Marketplace FAQ
Support
63 views
Commonly asked questions regarding the EZ Knock Marketplace
Updated: 06/09/2025
EZ Knock Marketplace Introduction to Key Features FAQ
Support
68 views
Commonly asked questions regarding the upcoming changes to EZ Knock Marketplace
Updated: 06/09/2025
Technical (2 articles)
Browser to use that best interfaces with the EZ Messenger website.
Technical
71 views
Browser to use that best interfaces with the EZ Messenger website.
Updated: 05/24/2023
API Request Error 500 Syntax Error: JSON Parse error: Unexpected EOF
Technical
59 views
API Request Error 500 Syntax Error: JSON Parse error: Unexpected EOF
Updated: 05/24/2023
Texas (2 articles)
EZ Messenger Vendors - Service by Posting or Sub Service in Texas
Texas
85 views
Service by Posting or Sub Service in Texas
Updated: 05/24/2023
Erin’s List - Presentation to the Texas JBCC
Texas
180 views
Presentation to the Judicial Branch Certification Commission in Texas
Updated: 05/24/2023
Training (2 articles)
Uncategorized (149 articles)
EZ Knock Buyers - Modify My Order
Uncategorized
44 views
modify order details, modify deadlines, correct order, change order
Updated: 06/09/2025
EZ Knock UST - Modifying Order Details
Uncategorized
43 views
How to modify specific details on an order
Updated: 06/09/2025
EZ Knock Sellers - Modifying Attempt/Delivery Entries
Uncategorized
39 views
change attempt, edit attempt, edit time, edit notes, edit delivery, edit entry, delete entry, delete attempt, wrong attempt
Updated: 06/09/2025
Cost, Compensation, Earnings - The Dollar and Sense of Service
Uncategorized
46 views
Who works for who? Who pays what? Who earns what? Does it make sense?
Updated: 06/09/2025
EZ Knock Sellers - Adding Multiple Counties to Coverage
Uncategorized
46 views
add multiple counties, coverage, add zip codes from counties
Updated: 06/09/2025
EZ Knock Sellers - How do I get orders?
Uncategorized
38 views
get work, orders, need work, need orders, get to work
Updated: 06/09/2025
EZ Knock Buyers- Automated Retail Order Entry
Uncategorized
51 views
automated order, automated retail order, fast order, quick order, simple order, order entry
Updated: 06/09/2025
EZ Knock Buyers - Order Types
Uncategorized
43 views
what type of orders can I place? order types for Buyers, buyers, submit order, enter order
Updated: 06/09/2025
EZ Knock Buyers - Wholesale Order Entry
Uncategorized
49 views
wholesale order, wholesale market, submit order, set price for order, place order
Updated: 06/09/2025
User Management (4 articles)
EZ Messenger - Accounting Specialist
User Management
60 views
Job description for the Accounting Specialist position.
Updated: 05/24/2023
EZ Knock - User Excellence Manager
User Management
51 views
What is User Excellence Manager, Who is User Excellence Manager, Job Description.
Updated: 05/24/2023
EZ Locate - User Types
User Management
188 views
EZ Locate has three(3) user types, Simple Start, Pro and Enterprise.
Updated: 05/24/2023
EZ Knock UST - Seller Account Management
User Management
50 views
How to manage a Seller's account details and notes
Updated: 06/09/2025
Vendor Resources (10 articles)
EZ Messenger Clients - COVID19 Vendor Impact
Vendor Resources
168 views
COVID-19 COVID19 Coronavirus Shelter In Place Stay Home Order Vendor Impact
Updated: 05/24/2023
EZ Messenger Vendors - Vendor Training Bulletin #1
Vendor Resources
299 views
Vendor Field Sheets (Work Order Sheets)
Updated: 05/24/2023
EZ Messenger Vendors - Vendor Contract
Vendor Resources
103 views
The In Network Independent Contractor Service Agreement
Updated: 05/24/2023
EZ Messenger Vendors-How to Contact EZ Messenger Vendor Support
Vendor Resources
200 views
Tools to contact EZ Messenger Vendor Support
Updated: 05/24/2023
EZ Messenger Vendors - Vendor Capacity
Vendor Resources
117 views
Understanding your capacity and how to increase it
Updated: 05/24/2023
EZ Messenger Vendors - Service Vendor Expectations
Vendor Resources
342 views
What is expected in the field to avoid exceptions
Updated: 03/21/2024
EZ Messenger Vendors - Vendor Compliance
Vendor Resources
131 views
Qualifications required for serving papers for EZ Messenger
Updated: 05/24/2023
EZ Messenger Vendors - Vendor Performance Rating
Vendor Resources
78 views
Vendor Performance Rating, VPR, what it means and how to improve
Updated: 05/24/2023
EZ Messenger Vendors - Vendor Status
Vendor Resources
179 views
Understanding Rookie vs Active vs Probation vs Remediation vs Suspension
Updated: 05/24/2023
WhoKnocked (6 articles)
EZ Messenger Vendors - WhoKnocked Door Hangers
WhoKnocked
210 views
How do I get more door hangers? WhoKnocked Cards
Updated: 05/24/2023
WhoKnocked - Best Practices
WhoKnocked
68 views
WhoKnocked, door hangers, consumer, knocker
Updated: 05/24/2023
EZ Messenger Vendors - Using WhoKnocked
WhoKnocked
94 views
How do I use WhoKnocked? WhoKnock Who Knocked
Updated: 05/24/2023
Knock Knock, Who's There? - WhoKnocked
WhoKnocked
60 views
Helping process servers and consumers connect through technology
Updated: 06/09/2025
What Is WhoKnocked?
WhoKnocked
53 views
What is WhoKnocked, and how can it help Sellers and Buyers?
Updated: 06/09/2025